වෘත්තීය ප්රායෝගික ණය අයකර ගැනීමේ නිලධාරී පූර්ණ පුහුණු වැඩසටහන
Safeguarding Institutional Funds Through Legal, Psychological & Practical Field Strategies
In the face of ongoing economic challenges, recovery officers encounter severe hurdles such as closed premises ("Not at home"), intentional defaulters, and poverty-driven non-payments. Moving beyond theoretical textbooks, this program equips officers with comprehensive operational skills: understanding borrower psychology through field visits, navigating legal frameworks and conciliation board processes, issuing formal notices, conducting Recovery Clinics, locating missing borrowers & guarantors, and achieving conflict-free recoveries across Leasing, Hire Purchase, SME, SSE, and general credit facilities.
Covered Credit Facilities: Leasing, Hire Purchase, SME, SSE (Small Scale Enterprises), and all other financial products.
In the face of ongoing economic challenges, recovery officers encounter severe hurdles such as closed premises ("Not at home" / ගෙදර ගියාම ගෙදර නැහැ), intentional defaulters (හිතාමතා ණය පැහැර හැරීම), and poverty-driven non-payments. Moving beyond theoretical textbooks, this program equips officers with comprehensive operational skills.
Officers learn to understand borrower psychology through structured field visits, navigate legal frameworks and conciliation board processes (Samatha Mandala / සමථ මණ්ඩල ක්රියාවලි), issue formal legal notices, conduct Recovery Clinics, locate missing borrowers & guarantors, and achieve conflict-free recoveries across all credit portfolios.
Investment Structure at Academy Premises: Base rate is LKR 7,500/= per participant per day, including an executive lunch buffet, morning and afternoon refreshments, air-conditioned training facilities, and complete workbooks. Group discounts are available for institutions: 10% discount for medium groups (11–25 officers) and 15% discount for large corporate groups (25+ officers). On-site customized sessions at bank and MFI branch networks are fully negotiable.
Mastery of verbal de-escalation techniques that defuse high-stress borrower confrontations in rural and urban fields.
Practical handling of evasive debtor scenarios: closed houses ("Not at home"), multiple borrowings, and intentional defaulters.
Comprehensive expertise in Sri Lankan debt recovery legalities: formal demand letters, statutory notices, conciliation board procedures (Samatha Mandala), and ADR settlements.
Proven methodology to plan and execute branch-level Recovery Clinics, restructuring chronic delinquent accounts into performing assets.
Techniques for tracing missing borrowers and engaging guarantors effectively on their legal joint-liabilities.
All-inclusive academy hospitality (LKR 7,500/day with morning tea, full lunch buffet, evening tea, and materials) with institutional tier discounts up to 15%.
Our syllabus is structured into comprehensive, step-by-step operational modules taught by practicing microfinance leaders.
Immediate Field Crisis Scenarios, Personal Grooming & Emergency Recovery Tactics (09:00 AM – 04:30 PM)
Deep Psychological Insights, Legal Action Frameworks & Institutional Fund Protection
Complete Field Onboarding & Deployment Readiness for New Recruits
High-Level Strategic Training for Senior Officers & Collections Managers
Specialized High-Impact Solutions Incorporated into the Curriculum
Base rate: LKR 7,500/= per participant per day hosted at the Ceylon Grameen Academy premises (includes morning tea, buffet lunch, afternoon tea, and complete manuals).
Officers encountering closed houses & evading clients; emergency field recovery tactics
Field officers & managers focusing on borrower psychology, multiple loans, repossession & ADR
Newly recruited recovery officers accustoming to field operations, NPLs & roleplay evaluations
Senior recovery officers & managers managing severe defaulters, legal pressure & write-off reduction
On-Site Corporate Visits: For customized recovery training sessions conducted at the premises or regional branches of financial institutions and banks, fees are fully negotiable upon discussion depending on participant volume, travel requirements, and session duration. Full payments or official institutional Purchase Orders (PO) must be confirmed prior to training.
Newly Recruited & Existing Recovery Officers, Field Collections Executives, Credit Supervisors, Remedial Asset Officers & Branch Managers
“The roleplays on handling closed houses and the sessions on the Conciliation Board (Samatha Mandala) process gave our branch recovery team the exact operational edge needed. Our recovery rate on 90+ DPD accounts improved by 40% without a single customer complaint.”
The standard base rate is LKR 7,500/= per participant per day at the Academy premises (inclusive of morning tea, full executive lunch buffet, afternoon tea, air-conditioned hall, and case study workbooks). Institutional group discounts: Standard Batch (5-10 officers) at LKR 7,500/day, Medium Group (11-25 officers) at LKR 6,750/day (10% discount), and Large Corporate Group (25+ officers) at LKR 6,375/day (15% corporate discount).
Yes. For customized recovery training sessions conducted at the premises or regional branches of financial institutions and banks, fees are fully negotiable upon discussion, depending on participant volume, travel logistics, and session duration.
The curriculum covers all key credit facilities: Vehicle Leasing, Equipment Hire Purchase (HP), SME Business Loans, SSE (Small Scale Enterprises), and general retail micro-credit products.
Yes. The curriculum includes specialized modules on drafting formal demand letters and statutory notices, navigating the Conciliation Board (Samatha Mandala) process, evidence collection, and Alternative Dispute Resolution (ADR).
